The Savvy Client's Guide to Translation Agencies 2004 Edition Table of Contents About the Author

Your translation agency is your voice to the world. Select the right agency, and the world will hear you loud and clear. Select the wrong agency, and the world may never know what you have to say, or worse, hear something you never intended to say.

This best-selling guide will help you select the right agency -- and save up to 33% on your next translation job. Now in its second edition, The Savvy Client's Guide to Translation Agencies will help you navigate the translation and globalization industry. Whether you need to translate one document or an entire Web site, this guide will provide invaluable and time-saving insights.

Companies that have benefited from this "insider's guide" include:

• General Electric
• SAP
• Nokia
• Automotive manufacturers and suppliers
• Medical device manufacturers
• Government agencies
• Translation agencies
• More than a dozen advertising agencies

Completely updated and expanded for 2004!

The guide consists of three parts:

1. Part I will help you better understand how the translation industry works. Learn the lingo, the major players, and the dirty little secrets.
2. Part II includes valuable advice for selecting an agency and reading between the lines of a price quote. The tips offered here will save time and money on your next translation job. Several report purchasers have told us that the tips offered here have saved their companies thousands of dollars in translation costs.
3. Part III includes a directory of 50+ translation agencies from around the world. The agencies included range in size from a dozen employees to more than a thousand. For each vendor, you'll find information such as key clients, industry specialty, sales contact and any unique capabilities that the agency offers. Agencies are categorized by location and specialty.

This guide will tell you:

• what your translation agency may not be telling you.
• how to read "between the lines" of your translation quote.
• how translation costs vary by language.
• how to differentiate among translation agencies.
• industry advice from some of the largest and most experienced translation agencies around.
• In short: this guide will make you a savvy buyer of translation services.

Table of Contents

• Introduction
• How to Use This Guide
• Part I: Translating the Translation Industry
  • Making Sense of the Translation Industry
  • Web Globalization Trends
  • Agency Innovations
  • The Big Three: Bowne, Lionbridge, and SDL
  • What Do Clients Think?
• Part II: Selecting the Right Translation Agency
  • Five Things You Should Know About Translation Agencies
  • Ten Questions to Ask Before Selecting a Translation Agency
  • Translation Costs
  • A Tale of Two Quotes
  • Agency Q&A
    • "Back Translation" and Beyond: Q&A with American Translation Partners
    • Inside the Agency: Q&A with Eriksen Translations
      • Price Quote Template
    • Translation Tips: Q&A with SimulTrans
• Part III: Agency Directory
  • Agencies by Location
  • Agency Specialization
  • Four Agencies Not Included in This Guide (and why)
  • Profiles of the following Agencies:
    • Accu Trans
    • Adams Globalization
    • Adaptive Language Resources
    • Advanced Communication and Translation
    • Affinity Language Services
    • American Translation Partners
    • ArchiText
    • Argo Translation
    • Beijing E-C Translation
    • BLC (Brazilian Localization Company)
    • Boffn China
    • Bowne Global Solutions
    • C&E Translation and Advertising
    • Celer Pawlowsky
    • Certified Languages International
    • Concorde Group
    • Corporate Translations
    • CREO International
    • Eriksen Translations
    • Excel Translations
    • ForeignExchange Translations
    • Foreign Language Services
    • The Geo Group
    • Globalyst Corporation
    • HighTech Passport
    • iDisc Information Technologies
    • International Software Products
    • InterPro Translation Solutions
    • InterSol
    • iprobe Multilingual Solutions
    • Iverson Language Associates
    • Juriscribe
    • Language Intelligence
    • Liaison Multilingual Services
    • Lingo Systems
    • LinguaLinx
    • LNE International
    • Locasoft
    • Logrus International
    • Magellan International
    • P.H. Brink International
    • Professional Translation Services
    • Rubric
    • RussTech Language Services
    • SDL International
    • SimulTrans
    • Soget
    • Syntes Language Group
    • Tennessee Foreign Language Institute
    • The Toin Corporation
    • Transtek Associates
    • viaLanguage
    • World Translation Centre
• Glossary
• Additional Resources
• About Byte Level Research

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"Excellent guide! It helped us make sense of the maze of translation quotes we've received."
-- Marketing director of a global retailer

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About the Author

Over the past decade, John Yunker has worked as both a buyer of translation services and as a translation agency. As a buyer of translation services, he learned firsthand the difficulties in obtaining accurate quotes and in comparing quotes between agencies. As a member of a translation agency, he helped clients save significantly on their projects while maintaining high quality throughout. In preparing this report John conducted interviews with dozens of translation agencies and clients.

John has produced and managed Web sites for a number of clients, across a number of languages, including Harvard University, H&R Block, and Victoria's Secret. He is widely quoted in publications such as The Boston Globe, The New York Times, Internet Retailer, and Multilingual Computing. He is author of the widely acclaimed book Beyond Borders: Web Globalization Strategies.