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The Web Globalization
Report Card


Web Globalization Report Card Analysis of 200 global Web sites from Amazon to Volvo the leaders, the laggards and best practices.


  • Table of Contents
  • Who This Report Is For
  • Web Sites Included
  • About the Author
  • Discover the Leaders in Web Globalization

    From Apple to GE to Toyota, this valuable report identifies those companies that have developed Web sites that combine global reach with local usability. In all, this report rates the Web sites of 200 companies across 16 industries.

    More important, this report illustrates the best practices that these top Web sites share so that you can ensure that your company’s Web site will avoid the expensive and time-consuming mistakes made by those that went before.

    Identify Underachieving Web Sites

    Our research also found that most Web sites still leave a great deal of room for improvement. While the top score was 97 out of 100, the median score was just 55. Some of the underachieving Web sites also happen to be some of the most visible brands in America and around the world:
    • Budweiser
    • Disney
    • L.L. Bean
    • Monsanto
    • Nike
    • Qualcomm
    • Wal-Mart
    Being a global company or having a global brand does not guarantee a successful global Web site.

    Who This Report Is For

    • Marketing Executives
      This report is used by executives at companies large and small to improve their Web sites relative to the competition and "best of breed" Web sites. Furthermore, the report serves as a valuable tool to raise awareness to the importance to Web globalization.
    • Globalization Consultants
      This report provides valuable, time-saving benchmark data for 200 companies. The intelligence included in this report is based on more than five years spent studying the evolution of Web globalization.
    • Translation and Localization Companies
      This report is used by translation companies to target prospective clients and do a better job of Web globalization for these clients. The report includes a detailed breakdown of which companies support which languages so that vendors can tailor their language expertise to the right companies.

    Table of Contents

    • Introduction
      • Executive Summary
      • Methodology
    • Part I: The Best and the Worst Global Web Sites
      • The Top 10
      • The Bottom 10
      • Takeaways
      • All 200 Scores
      • The Missing 10
    • Part II: Key Trends and Best Practices
      • Seven Habits of Highly Successful Global Web Sites
      • Best Global Gateways: The Top 20
      • Global Gateway Best Practices
      • Global Gateway Trends
      • Fast Web Sites: The Top 20
      • Local Web Sites: The Top 20
      • Languages: What’s Hot
    • Part III: Industry and Company Profiles
      • Automotive
        BMW vs. Mercedes: A Test Drive
      • Consumer Electronics
        Philips vs. Sony: Substance Over Style
      • Consumer Goods
        P&G: Global Look; Local Brands
      • Delivery
        DHL vs. FedEx: When It Absolutely Has to Be in Every Language
      • Fashion/Apparel
        Lands’ End: Ready for an Upgrade
      • Financial Services
      • Internet
        Amazon vs. eBay: Where’s The Gateway?
      • IT (Software/Hardware)
        Adobe: Introducing the “Crossdirect”
      • Manufacturing
        GE: The Undecided Gateway
      • Media/Entertainment
      • Medical/Pharmaceutical
        Lilly: Unveiling a New Look
      • Professional Services
      • Retail
        Ikea vs. Wal-Mart: Bigger Is Not Always Better
      • Sports/Sporting Goods
        NBA vs. NFL: No Contest
      • Telecoms
      • Travel
    • Globalization Terminology
    • The Byte Level Global Benchmark

    Web Sites Included

    This report rates 200 sites across the following industries:

    Automotive

    Audi
    Cadillac
    BMW
    Goodyear
    Harley-Davidson
    Honda
    Hyundai
    Lexus
    Michelin
    Mercedes
    Mini
    Nissan
    Saab
    Smart
    Toyota
    Volkswagen
    Volvo

    Consumer Electronics

    Blackberry (RIM)
    Bose
    Canon
    Creative
    JVC
    Kenwood
    Kodak
    Konica Minolta
    Nikon
    Nintendo
    PalmOne
    Panasonic
    Philips
    Pioneer Electronics
    Samsung
    Sony
    Xbox

    Consumer Goods

    3M
    Avon
    Black & Decker
    Budweiser
    Coca-Cola
    Colgate
    E. J. Gallo
    Fuji Film
    Gillette
    Godiva
    KitchenAid
    Maytag
    Nestle
    Procter & Gamble
    Whirlpool

    Delivery

    DHL
    Federal Express
    UPS

    Fashion/Apparel

    Cartier
    Chanel
    Estee Lauder
    Guerlain
    J Crew
    Lands' End
    Levi's
    Louis Vuitton
    L.L. Bean
    Polo

    Financial

    American Express
    Citibank
    Chubb
    Credit Suisse First Boston
    E*TRADE
    Fidelity
    Goldman Sachs
    HSBC
    ING
    Morgan Stanley
    Prudential

    Internet

    Amazon
    eBay
    Expedia
    Google
    Hotels.com
    Monster
    MSN
    Salesforce.com
    Skype
    Weather.com
    WebEx
    Yahoo!

    IT (Software/Hardware)

    3Com
    Acer
    Adobe
    AlienWare
    AMD
    Apple
    Avid
    BMC Software
    Broadcom
    Casio
    Cisco Systems
    Dell
    D-Link
    eMachines
    EMC
    Fairchild Semiconductor
    Gateway
    HP
    IBM
    Intel
    Intuit
    Linksys
    Macromedia
    Maxtor
    Microsoft
    Netgear
    Novell
    Oracle
    Pitney Bowes
    Renesas
    SAS
    Siebel Systems
    Sun
    Texas Instruments
    Toshiba
    Trados
    Veritas
    Xerox

    Manufacturing

    Briggs & Stratton
    Dow Corning
    GE
    John Deere
    Pall

    Media/Entertainment

    BBC
    CNN
    Disney
    ESPN
    MGM

    Medical/Pharma

    Amgen
    Aventis
    Bayer
    Becton Dickinson
    Boston Scientific
    Dade Behring
    Eli Lilly
    Genzyme
    Guidant
    Medtronic
    Merck
    Monsanto
    Novartis
    Wyeth

    Professional Services

    Bearing Point
    Bechtel
    Capgemini
    Clifford Chance
    Deloitte Touche Tohmatsu
    Ernst & Young
    Jones, Day, Reavis & Pogue
    KPMG
    Manpower
    PricewaterhouseCoopers

    Retail

    Ikea
    Krispy Kreme
    McDonald's
    Starbucks
    Subway
    Wal-Mart

    Sports/Sporting Goods

    Adidas
    Callaway
    Columbia
    Saucony
    Mizuno
    NBA
    New Balance
    NFL
    Nike
    Patagonia
    Ping Golf
    Reebok

    Telecoms

    Alcatel
    Ericsson
    LG
    Lucent
    Motorola
    Nokia
    Nortel Networks
    Qualcomm
    Siemens
    Telefonica
    Vodafone

    Travel/Hospitality

    Accor Hotels
    American Airlines
    British Airways
    Carnival Cruise Lines
    Dollar Rent A Car
    Four Seasons
    Hertz
    InterContinental Hotels Group
    Le Meridien
    Marriott
    Northwest Airlines
    Omni Hotels
    Radisson
    United Airlines

     

     

     


    About the Author


    Byte Level founder John Yunker authored the first book devoted to the emerging field of Web globalization, Beyond Borders: Web Globalization Strategies. Widely acclaimed, the book is now used in a number of university and corporate training programs.

    John consults with many of the world’s largest multinational corporations, providing Web globalization training and benchmark services. Over the years, John has been quoted on Internet development and Web globalization in such publications as:

    • The Boston Globe
    • Business Week
    • Internet Retailer
    • MultiLingual Computing
    This is the second edition of The Web Globalization Report Card that he has authored.



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